Everything we create is designed to support children, educators, and families, this outlines how we do that in a way that is fair, clear, and respectful.

A Simple, Supportive Overview

At The Resilient Schools and The Resilient Reader, everything we create is designed to support children, educators, and families in meaningful, practical ways.

We believe in clarity, respect, and working together in a way that feels supportive and fair.

Payment is required at the time of booking or purchase

We understand plans can change - please let us know as early as possible

Digital resources are non-refundable once accessed

Resources are for use within your centre, classroom, or home only

Outcomes may vary depending on implementation

Your privacy is always respected

By using our services, you agree to the full Terms & Conditions below.

Effective Date: 29th April 2026

1. Overview

These Terms and Conditions govern your use of services, resources, and professional learning provided by The Resilient Schools and The Resilient Reader.

By engaging with our services, you agree to these terms.

2. Services

We provide Professional learning for educators Educational resources for children, educators, and families

Digital and physical materials Workshops and centre partnerships

3. Payment Terms

Full payment is required at the time of booking or purchase to secure your service or access to resources.

4. Cancellations & Rescheduling

We understand that plans can change.

Please provide as much notice as possible. Cancellation fees may apply where notice is limited.

Rescheduling is subject to availability

5. Refund Policy

We are committed to providing high-quality, practical services and resources.

Professional Learning & Bookings

Refunds are not provided for late cancellations

Rescheduling or credit may be offered at our discretion

Digital Products

All sales are final once access has been provided

Physical Products

Faulty or damaged items may be refunded or replaced in line with Australian

Consumer Law

6. Intellectual Property

All content, materials, and resources remain the property of The Resilient Schools

and The Resilient Reader.

7. Resource Licensing (For Centres)

Your purchase includes a single-site, non-transferable licence.

You may:

✔ Use resources within your centre, classroom, or home

✔ Share resources with families within your service

You may not:

Share outside your organisation

Reproduce or resell materials

Use content for commercial gain

For multi-site licensing, please contact us.

8. Use of Resource

Our resources are designed to support learning, wellbeing, and everyday practice.

They must be used:

Respectfully and appropriately

IIn educational contexts

Without redistribution or resale

9. Professional Learning

Our professional learning supports meaningful, practical change in educator practice.

Outcomes will vary depending on each setting and how learning is implemented.

10. Liability

To the extent permitted by law, we are not liable for:

Indirect or consequential loss

Outcomes resulting from use of our services or resources

Liability is limited to the value of the product or service provided.

11. Privacy

Your use of our services is also governed by our Privacy Policy.

12. Updates

These Terms may be updated from time to time. Continued use indicates

acceptance.

13. Governing Law

Queensland, Australia

14. Contact

Email: [email protected]

Business: The Resilient Schools / The Resilient Reader